Contact
Reach the right inbox and it gets solved faster
Every address below is monitored. Include your account email and the relevant request or transaction ID and you save us both a round trip.
Customer support
Usage questions, integration help, account problems — start here.
support@humandbots.comReply within one business day
Pick the right channel
| Purpose | Response time | |
|---|---|---|
| Billing questions and unrecognized charges | support@humandbots.com | 2 business days |
| Refund requests | support@humandbots.com | Acknowledged in 2 business days, paid in 5–10 |
| Security vulnerabilities and leaked keys | support@humandbots.com | Within 24 hours |
| Abuse reports | support@humandbots.com | 2 hours for L1, otherwise 5 business days |
| Legal, privacy and data rights requests | support@humandbots.com | Within 30 calendar days |
Company details
- Trading as
- ganzhi
- Jurisdiction
- China
- Website
- https://ganzhi.humandbots.com
- Payment processor (Merchant of Record)
- Waffo Pancake
- Billing descriptor
- HUMANDBOTS
- Support hours
- Mon–Fri 09:00–18:00 (UTC+8)
Check these first
Do not recognize a charge?
It appears on card statements as HUMANDBOTS. If it still does not add up, email billing before filing a chargeback — talking to us is usually faster and will not suspend your account.
Refund & Cancellation Policy →Want to cancel?
Console → Account settings → Subscription → Cancel. Fully self-service, no ticket needed.
Cancellation policy →Stuck on integration?
The quickstart covers auth, endpoints, streaming, error codes and rate limits.
Read the docs →Wondering how we handle data?
The Privacy Policy sets out what we collect, how long we keep it, who we share it with and the rights you can exercise.
Privacy Policy →Service status
Live availability and incident history are published on the status page.
Open status page →