Refund Policy
What is refundable, how to ask, and how long it takes.
- Version
- 1.0
- Effective
- 2026-09-09
- Last updated
- 2026-09-09
Summary
Not generated yet: full refund. Generated but clearly not what the page described: also refunded. Duplicate charges: always refunded.
This matches Section 5 of the Terms of Service, which prevails if the wording differs.
1. What Is Refundable
| Situation | Outcome | Notes |
|---|---|---|
| Reading not yet generated | Full refund | No reason needed |
| Generation failed or was interrupted | Not charged / refunded in full | Or simply regenerate, at no extra cost |
| Clearly not what the page described | Full refund | Badly short, missing sections, unrelated to your chart |
| Duplicate charge | Full refund | Where caused by a billing error |
| Statutory cooling-off | Refunded as required by law | EU / UK and others; ceases for digital content once generated |
2. What Is Not
One case only: a request based purely on disagreeing with the content of a reading, or with the framework itself.
The home page, the pricing page and Section 2.4 of the Terms all state plainly what this service is — a cultural interpretation of a traditional framework, offered for entertainment and self-reflection, predicting and guaranteeing nothing. That is disclosed before you pay, so it is not a ground for a refund.
But if you think the writing is poor, or below what the page promised, that is the third row in the section above — just contact us.
3. How to Request One
- Email support@humandbots.com with your transaction ID (on the payment receipt) and the reason.
- We acknowledge within 2 business days and tell you the outcome.
- Once approved, Waffo Pancake returns the funds to your original payment method within 5–10 business days.
- Final posting time depends on your card issuer.
Talk to us before filing a chargeback
If a charge looks wrong, email support@humandbots.com first. We reply within 2 business days and fix confirmed billing errors within 5 — a chargeback is usually slower. Charges appear as HUMANDBOTS.
4. Contact
| Purpose | Contact |
|---|---|
| Refunds and billing | support@humandbots.com |
| Trading as | ganzhi |
| Jurisdiction | China |
| Support hours | Mon–Fri 09:00–18:00 (UTC+8) |
ganzhi · https://ganzhi.humandbots.com · Version 1.0, effective 2026-09-09